Shipping Policy

Effective Date: August 7, 2026

Thank you for shopping with Verdylight. We are committed to delivering your beauty and personal care products as quickly and safely as possible.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

• United States: 2–5 business days

• Other International Destinations: Delivery times vary depending on the destination and shipping carrier.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, Verdylight may offer free shipping promotions. Any applicable conditions will be displayed during checkout.

Delays

While we strive to deliver orders on time, delays may occasionally occur due to factors beyond our control, including:

• Weather conditions

• Customs processing

• Carrier delays

• High shipping volumes

• Public holidays

We appreciate your patience if such delays occur.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Verdylight is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We will do our best to update your order before it is shipped.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

• Check with household members or neighbors.

• Contact the shipping carrier.

• Reach out to us for assistance.

While we will do our best to help, Verdylight cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• Your order number.

• Photos of the damaged item(s).

• Photos of the shipping packaging.

We will review your claim and work to provide an appropriate resolution.

Order Tracking

Tracking information will be provided by email once your order has been dispatched, where tracking is available.

Contact Us

If you have any questions about shipping or your order, please contact us:

Verdylight
Email: verdantessence349@gmail.com